Privacy Policy

Welcome to our booking platform (the “Platform,” “we,” “us,” or “our”). The Platform enables guests and tenants to book or reserve properties and rooms online (the “Service”).

This Privacy & Cookie Use Policy (“Policy”) explains how we collect, use, store, share, and protect your personal data when you use the Service.

By using the Service, you agree to the practices described in this Policy.

Providing personal information is your choice. However, certain information is necessary to create an account, process bookings, and provide the Service. We act as a data controller for the personal data you provide through the Service.

We may also publish additional policies or terms of use that apply to specific features of the Service.

If you have any questions, you may contact us at any time using the details provided at the end of this Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information you provide directly

When you:

Create an account
Submit an inquiry
Contact customer support
Make a booking

we may collect:

Full name
Email address
Phone number
Billing address
Account login details

1.2 Payment information

When you make a payment, we may collect payment-related information such as credit or debit card details. This information is processed securely by third-party payment processors and is not stored by us in full.

1.3 Automatically collected information

We may automatically collect:

IP address
Device and browser information
Usage data (pages visited, session duration, interactions)
Cookies and similar tracking technologies

1.4 Additional information

In certain cases, we may collect:

Bank details (only when required for property owners or payouts)

2. How We Use Your Information

We use your personal data to:

Provide and manage the Service, including bookings and payments
Communicate with you about your account or inquiries
Provide customer support
Improve and develop the Service
Monitor and enhance security, including detecting fraud or misuse
Fix bugs and improve system performance
Conduct analytics and research
Personalize and optimize user experience
Comply with legal obligations

3. Sharing of Information

We may share your information with:

Service providers (e.g., hosting, payment processing, analytics, customer support tools)
Business partners involved in delivering the Service
Legal and regulatory authorities when required by law or to protect rights and safety

We do not sell your personal data.

4. Your Rights and Choices

You have the following rights regarding your personal data, subject to applicable law:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate or outdated data
Deletion: Request deletion of your personal data where applicable
Withdrawal of consent: Withdraw consent for marketing communications at any time
Data portability: Request a copy of your data in a portable format
Restriction: Request limitation of processing under certain conditions
Objection: Object to processing based on legitimate interests or direct marketing

To exercise your rights, you may contact us directly if the Service does not provide self-service tools.

5. GDPR Notice (EU Users)

Where the General Data Protection Regulation (EU) 2016/679 (“GDPR”) applies, we process personal data based on the following legal grounds:

5.1 Legal bases for processing

Consent: When you have explicitly given permission (e.g., marketing communications)
Contract: When processing is necessary to provide the Service
Legal obligation: When required to comply with applicable laws
Legitimate interests: When processing is necessary for business operations, provided your rights do not override those interests

6. Data Retention

We retain personal data only for as long as necessary to:

Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements

After this period, data is securely deleted or anonymized.

7. CCPA Notice (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

7.1 Right to know

You may request details about:

Categories of personal data collected
Sources of data
Purpose of collection
Third parties with whom data is shared

7.2 Right to deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., security, compliance, or operational necessity).

7.3 Right to non-discrimination

We will not discriminate against you for exercising your privacy rights.

7.4 Do Not Sell My Personal Information

We do not sell personal data. However, third-party advertising partners (e.g., Google, Meta) may collect usage data via cookies and tracking technologies.

8. Children’s Privacy

The Service is intended for users aged 16 and older. We do not knowingly collect personal data from children under 16.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core functionality of the Service
Remember user preferences and login sessions
Analyze website usage and performance
Improve security and detect fraud
Support marketing and advertising (where applicable)

You may manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

To opt out of certain advertising cookies, you may visit:
https://optout.aboutads.info/

10. Changes to This Policy

We may update this Policy from time to time. When we do:

We will notify you through the Service
The updated version will include a revised “effective date”
Continued use of the Service indicates acceptance of the updated Policy

If you do not agree to the updated Policy, you may stop using the Service or close your account.

11. Contact Us

If you have any questions about this Policy or your personal data, please contact:

Email: ashley@dwellvacationrentals.com